Today, our guest, Robert Wood, CISO at Centers for Medicare & Medicaid Services, which is under the Health and Human Services department of the Federal Government, has a unique closing plea. Everyone in the Cybersecurity industry should embrace empathy for their users. So often, users are expected to perform many tasks to keep secure, but these do not support their work and often make their jobs more difficult. Hear how HHS is adopting a focus on the culture to become focused on the customer. Hopefully, today’s discussion will resonate with listeners who may find themselves in a large organization that could benefit from many of the approaches brought up by our guests to make such organizations a bit nimbler and customer-focused.
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Previous Episodes:
NCF-298 Embracing Empathy For The User Community
NCF-IEEE3 Privacy of Critical Health Predictive Data
NCF-296 Cybersecurity of Firefighting and Paramedics
NCF-295 The Cybersecurity of Transport Logistics
NCF-294 Imaginary vs. Real Threats to The Electric Grid
NCF-293 Rethinking Cybersecurity Designs
NCF-292 Internal I.T. With The Customer First Mindset
NCF-IEEE2 Using Emerging Technology to Problem-Solve Healthcare
NCF-291 Unpacking the SolarWinds hack